Shipping policy

Shipping Policy

Thank you for choosing Ultra Zips! We aim to provide a seamless and reliable shopping experience. Please review our shipping policy for information on shipping methods, processing times, and delivery.

1. Processing Time:

  • Orders are typically processed within 1-2 business days after payment confirmation.

2. Shipping Methods:

  • We offer standard shipping within Australia. All orders are shipped through reputable carriers to ensure the safe and timely delivery of your Ultra Zips products.

3. Shipping Times:

  • Standard Shipping:

    • Metro Areas: 2-5 business days
    • Regional Areas: 7-10 business days

  • Please note that these are estimated delivery times and actual delivery may vary due to unforeseen circumstances or peak periods.

4. Shipping Charges:

  • Shipping charges will be calculated at checkout based on your location and the weight of your order. We may offer free shipping promotions from time to time, which will be clearly communicated during those periods. If you are in need of express shipping, please email us for a timely response, and we will update your shipping cost ahead of confirming your order. 

5. Order Tracking:

  • Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track the progress of your delivery.

6. Shipping Restrictions:

  • Currently, we only ship within Australia. We apologize for any inconvenience this may cause to our international customers. 

7. Delivery Address:

  • Please ensure that the delivery address provided during checkout is accurate. Ultra Zips is not responsible for orders shipped to incorrect addresses provided by the customer.

8. Delayed or Lost Shipments:

  • In the rare event of a delayed or lost shipment, please contact our customer support team at [support@ultrazips.com], and we will promptly investigate and assist in resolving the issue.